Fair questions.
Everything people ask before they send someone, grouped by what you are sending them for. If yours is missing, ask in the app and a person answers.
SendMe, in general
The rules that apply to every job.
What can I send someone to do?
Three things. Render a service: someone with the right skill comes to you to clean, cook, braid, barb, drive, do laundry, fix something or run a market errand. Send a parcel: an agent near the pickup collects it and delivers it to the person you name. View a property for me: an agent inspects a flat, self-contain, duplex, land or shop, answers your checklist in writing and sends photos, videos and voice notes, live if you want it.
How is the price set?
You make an offer when you build the request: per hour, per day or overall for a service, one total for a parcel or a viewing. Agents can counter. When you lock a price and the agent accepts, that amount is held from your wallet. Offers run from ₦100 to ₦1,000,000.
When does the agent get paid, and what does SendMe take?
The held amount is released only when you approve the finished job. SendMe's 20% platform fee comes out of that release; the agent receives the rest. Tips are separate, go to the agent in full, and can be added with your rating.
What if I am not happy with the work?
Do not approve it. While the job is awaiting your approval you can raise a dispute with a reason, photos and the outcome you want: full refund, partial refund or a redo. Money stays held until SendMe resolves it. Nothing auto-releases.
Who is the person you send?
A verified SendMe Agent: someone who has passed phone, government ID and passport photo checks through SSYNC ID, plus an address check reviewed by SendMe. You see their rating, reviews, completed jobs, skills and distance before you send a request, and you can pick them by name or leave the request open.
Who is behind SendMe?
SendMe is a product of Boldswitch. You need only a SendMe account: sign up with your email, verify your phone, ID and photo, and you can send. Our Terms of Service and Privacy Policy are published in full on this site.
Where does SendMe work?
Lagos, Nigeria. Everything is priced in naira and addresses have to be in Nigeria. Agents are matched around the address on your request, so coverage comes down to who is near your job.
What does the agent know about me?
Your name, your rating, and the area of the job. Your exact address is shared only after the price locks and the money is held. Chat runs inside the app, and closes when the job is released or cancelled.
Errands and home services
Someone comes to your address.
Who actually turns up?
A verified SendMe Agent who listed that skill: a cleaner, cook, stylist, barber, driver, laundry hand, electrician, plumber, nanny or tutor. You see their name, rating, jobs done and distance before you send the request, and you choose who gets it.
How do I price it?
Per hour, per day or overall. Pick a mode, set the rate and the number of hours or days, and the app shows the estimated total. Quick chips at ₦5,000, ₦10,000, ₦15,000 and ₦25,000 get you started. Agents can counter, and nothing starts until you lock a price and they accept.
What if the work is not done properly?
Do not approve it. Raise a dispute from the request while it is awaiting approval: not completed, poor quality, no show or property damage, with photos and the outcome you want. The money stays held until it is resolved.
Can I book the same person again?
Yes. Every completed job has a Book again button that drafts a new request to the same agent.
Do I have to be at home?
For most services, yes, or someone you trust should be. You get a notification at every step: on the way, working, done.
Can I just describe it by voice?
Yes. Record a voice note instead of typing. SendMe transcribes it, adds a one-line summary to the request, and the agent hears the original.
Parcels
Pickup to delivery photo.
How do I know it was delivered?
The agent moves the job through Picked up, In transit and Delivered, with photos uploaded at pickup and delivery. Each step lands on your request as it happens. You approve the release after that, not before.
What does it cost?
You set one offer for the run. Agents near the pickup can accept or counter, and the price locks before anything moves. Tips are optional and go to the agent in full.
What is the item value for?
It goes on the request record so the agent knows what they are carrying and so a dispute has a number to work from. Be honest and specific.
Who carries it?
A verified agent near the pickup. Agents already heading toward your drop-off are ranked first. You can pick one by name or leave the request open.
What can't I send?
Anything illegal, hazardous or that needs a licence to carry. Agents can decline a parcel that does not match its description, and they hand over only to the receiver you named.
What if it arrives damaged or late?
Do not approve. Raise a dispute: not received, damaged, late or wrong receiver, with photos and the outcome you want. The money stays held while SendMe resolves it.
Property viewings
Live or on record.
What does a viewing cost?
Whatever you offer for the visit, plus a flat ₦2,000 if you switch on live view. Agents can counter, the price locks when you both agree, and it is held until you approve the report.
Live view or not?
Switch it on if you want to direct the walk-through in real time, ask quick questions on screen and save snapshots. Leave it off and the agent sends photos, videos and voice notes instead. Either way you get written answers to every checklist item.
Does the property have to be listed anywhere in particular?
No. Paste a listing link if there is one and attach a photo if you have it. All the agent needs is the address and the property type.
What comes back?
A written answer to every checklist question, the agent's photos and videos, and any live-view snapshots, all on the request record. That is the report sent step.
What if the agent did not really go?
Do not approve. Raise a dispute: did not visit, questions unanswered, unclear media or a different property. The money stays held while SendMe resolves it.
Can they check specific things for me?
Yes. Tick the checklist presets and add your own instructions. On a live view, type a quick ask and the agent sees it on screen.
For agents
Earning on SendMe.
How much do I earn on a job?
The locked price minus SendMe's 20% fee. A ₦15,000 job pays you ₦12,000. Tips are added on top and come to you in full.
When am I paid?
When the requester approves the finished job, the money moves to your wallet. Withdraw to your bank from ₦200; a ₦50 plus 0.5% fee applies and transfers are queued, so allow a little time.
What do I need to verify?
Phone, government ID and NIN, and a live passport photo, all through SSYNC ID, plus an address document from the last 3 months that SendMe reviews. Once all four pass, you can go online.
How do I find jobs?
Switch to your agent home and go online with a fresh location. Open gigs within 15 km appear, filterable by category. Parcel runs heading the same way as you are ranked first.
What if I need to cancel?
You can cancel at any time. The requester is refunded in full, you earn nothing for that job, and the cancellation is counted on your profile. Say no early rather than late.
Still wondering? Send someone anyway.
Your money stays held until you confirm, so the first job is the safest way to see how it works.